Frequently Asked Questions

Careline

 

How do I apply?

Contact the Careline Team at the address shown.

 

How does it work?

You will have a special telephone that plugs into your existing telephone line and a panic button (usually a pendant).

 

How much will it cost?

There is a small weekly fee for this service however those on benefit or income support will receive it for free.

 

What do I need to use the service?

You will need a plug socket and a phone socket within 6 feet of each other on same wall.

 

What is the Careline scheme?

The Careline scheme has been set up for frail and elderly people throughout the borough who may need help at any time during the day or night.

 

This system has priority over any other activity and we deal with all incoming calls immediately.

 

Contact the Careline Team at the address shown.

 

What other out-of-hours services do you provide?

Careline alarm monitoring, Council sheltered-housing monitoring, Private sheltered-housing monitoring and Bogus callers scheme.

 

What service will I receive?

We will try to help you whatever the problem is, such as calling an ambulance, doctor or district nurse.

 

We do not give you any medication, make your meals for you or put you to bed. If you have a contact person, we will call them for you.

 

Will I have to pay for the service?

If you are on Income Support or Housing Benefit, the Careline system is free.

 

Woman having an assessment

 

Contact

Barking and Dagenham Direct:

Tel: 020 8215 3000

Fax: 020 8227 5184

Minicom: 020 8227 5755

Email: 3000direct@lbbd.gov.uk|

 

Opening hours: Monday to Friday, 8am - 6pm.

 

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© 2010 London Borough of Barking and Dagenham

Civic Centre

Rainham Road North

Dagenham

RM10 7BN

 

Telephone: 020 8215 3000

Fax: 020 8227 5184

Minicom: 020 8227 5755

Email: 3000direct@lbbd.gov.uk|

 

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Fax: 020 8227 3470

 

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