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Housing annual report 

Tenants annual report cover image 

Each year we produce an annual report for our tenants and leaseholders which gives us the chance to tell you how we are doing in meeting your needs, as a landlord and a provider of housing services.

Every year we look to improve how we present this information and both the Tenants Federation and a focus group of residents have worked with us on the design and content of this report.

Annual report

Our Service Standards

Although this is a view of our annual performance, we want to make sure that throughout the year we are providing you with the best level of service. Therefore our service standards are regularly monitored and results are updated through the year and can be seen here:

Our Service Standards and Monitoring Information

Getting Involved

If you are interested in becoming involved in the decisions about the way your homes are managed there are various ways you can do this. There are formal groups you can become part of or you can give us your views on any part of our service. If you are interested please visit our Tenant participation section.

Feedback

Your views are important to us. If you would like to make any comments about this annual report please feel free to contact us on the details shown above.

Tenant Participation Team

The Millennium Centre

The Chase

Dagenham Road

Rush Green

Romford

RM 7 0SS

 

Phone: 020 8227 5777

Email: participation@lbbd.gov.uk