‘It was important that I could use the young inspectors for this mystery shopping as we needed to test staffs attitude to teenagers and to identify what information was being told (whether correct or incorrect) to young people. It was also necessary to understand what young people thought of Council services and if their needs were fully met.
This report was circulated to the relevant managers in Housing Advice and I believe that recommendations have since been made on how to improve the service and to prevent young people in real situations having to go through the same experience that the inspectors went through’.
Angela Bennett, Executive Officer London Borough of Barking and Dagenham
‘From my experience working with youth, I personally think it is important that we hear what our youngsters have to say and listen and take on board their comments and accommodate them where ever we can and Barking and Dagenham should be first class leaders in this well worth while project. Thank you for asking me to be part of this project it was a privilege to be interviewed by such a lovely young lady and her supporting mentor’.
Testimonial from Janet James, Head of School Admissions London Borough of Barking and Dagenham
‘Seven young inspectors from Barking and Dagenham visited Ofsted’s London offices on the 12 November 2010 as part of the Children’s Commissioner’s National Takeover Day. The inspectors reviewed the current Ofsted user Engagement Strategy and made suggestions about how it could be improved and made more young people friendly. The inspectors also assessed our inspection report styles and came up with ideas about how maintained schools should be inspected in the future. The inspectors were very professional throughout the day and came up with lots of good ideas that have been taken forward for implementation and I would definitely work with them again’.
Chris O' Connor, Head of User and Stakeholder Engagement, Ofsted
‘The presentation by the Young Inspectors Project from Barking and Dagenham at the NCB conference was the highlight of the day as far as I was concerned, here we had young people who are being asked to critique services and then present that information to a large audience. Not an easy task for even the most experienced of presenters, they shone! I was impressed not only by the work that they had done but how they worked as a team offering support to each other and how much the experience will have a positive effect for their futures’.
Susan Low, Sexual Health Promotion Specialist Nurse- Bucks PCT
‘In the past year the Young People Friendly Condom Distribution Scheme has benefitted greatly from the work of the Young Inspectors. They were able to carry out "mystery shops" and assessments on many of the sites in Barking and Dagenham who offer sexual health services and advice to Young People in the area. Their feedback became an essential part of improving sexual health services for Young People in Barking and Dagenham. I believe the perspective of the Young People and the work of the Young inspectors greatly improved and influenced people's ability to provide better sexual health services to Young People in Barking and Dagenham’.
Catrina Moore, Condom Distribution Officer, Terence Higgins Trust