Service Standards

Complaints about services

 

Complaints about services|

We will:

• Acknowledge a complaint within 5 working days
• Give a full response at Stage 2 (this is a formal complaint) within 20 working days; and
• Give a full response at Stage 3 (this is an appeal to the Chief Executive) within 20 working day

We would like to hear from you if you feel any of these standards are not being met or you are unhappy with the service being provided. Should you wish to complain or comment on a service please contact Chris Bolton at the address shown.

 

 

Contact

Chris Bolton

Group Manager - Complaints

Civic Centre

Rainham Road North

Dagenham

RM10 7BN

 

Tel: 020 8227 2127

Fax: 020 8227 2471

Textphone: 020 8227 2594

Email: chris.bolton@lbbd.gov.uk|

 

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© 2008 London Borough of Barking and Dagenham

Civic Centre

Rainham Road North, Dagenham, RM10 7BN

 

Telephone: 020 8215 3000

Fax: 020 8227 5184

Textphone: 020 8227 5755

Email: enquiries@lbbd.gov.uk|

 

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