Service Standards

Customer Services

Revenues and Benefits

Housing Benefits|

We will:

Process your claim for Housing Benefit within 29 days of receiving it
Process your claim following a change in your circumstances within 8 days of you notifying us
Aim to deal with your enquiry within 40 minutes when you visit our offices (our office is open Monday to Friday between 8.30am - 5pm); and
Give advice and answer your queries over the telephone between 8.30am - 5pm, Monday to Fridays

For more information about housing benefits, please contact:

Ann Richardson

Benefits Officer

Tel: 020 8227 2181

Email: benefits@lbbd.gov.uk|

Council Tax and Business Rates|

We will:

Give you 14 days notice of any new amount if we need to make a change to your payments
Contact you and let you know within 25 days if you miss a payment
Tell you of any change in your Council Tax or Business Rates within 10 days of the change being notified to us; and
Take legal action to make you pay any overdue Council Tax or Business Rates within 1 month of reminding you that you have missed a payment

For more information about Council Tax services, please contact:

Jenny Noble

Council Tax Team Leader

Tel: 020 8724 8627

Email: ctax@lbbd.gov.uk|

For more information about Business Rates, please contact:

Richard Bates

Business Rates Manager

Tel: 020 8227 2573

Email: nndr@lbbd.gov.uk|

Cashier's Services|

You can:

Visit our Cashier's offices at Barking Learning Centre and at the Civic Centre between 8.45am - 4.30pm, Monday to Fridays
Expect a cashier to take your payment within 5 minutes; and
Make payment by telephone using our automated payment service or online 24 hours a day

For more information about the cashiers services, please contact:

Neil Hutchinson

Cashier Manager

Tel: 020 8227 2047

Email: cashiers@lbbd.gov.uk|

Rent Accounts|

We will:

Credit payments made at the Post Office to your rent account within 4 working days
Let you know within 10 days if you miss a payment
Send you a new payment card (if you need one), within 10 working days
Let you pay weekly, fortnightly or monthly by direct debit; and
Take action to end your tenancy if you are more than 4 weeks in arrears with your rent

For more information about rent accounts, please contact:

Wendy Murray

Rent Collection Team Leader

Tel: 020 8227 2922

Email: rent@lbbd.gov.uk|

Contact

Abimbola Odunsi

Head of Barking and Dagenham Direct

Roycraft House

15 Linton Road

Barking

IG11 8HE

Tel: 020 8227 5730

Fax: 020 8227 5799

Textphone: 020 8227 5585

Email: abimbola.odunsi@lbbd.gov.uk|