Service Standards

Customer Services

Contact Centre, Barking and Dagenham Direct

 

We will:

• Answer 90% of all incoming calls
• Answer the your call within 20 seconds
• Respond to voicemail messages within 1 working day
• Give our name and service when answering the telephone
• Greet you in a polite and friendly way
• Acknowledge your email within 2 working days; and
• Fully respond to your email in 10 working days

 

 

Contact

Abimbola Odunsi

Head of Barking and Dagenham Direct

Roycraft House

15 Linton Road

Barking

IG11 8HE

 

Tel: 020 8227 5730

Fax: 020 8227 5799

Textphone: 020 8227 5585

Email: abimbola.odunsi@lbbd.gov.uk|

 

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© 2008 London Borough of Barking and Dagenham

Civic Centre

Rainham Road North, Dagenham, RM10 7BN

 

Telephone: 020 8215 3000

Fax: 020 8227 5184

Textphone: 020 8227 5755

Email: enquiries@lbbd.gov.uk|

 

Out of hours emergencies|

Telephone: 020 8594 8356

Fax: 020 8227 3470

 

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