Service Standards
Children's Services
Schools
Schools|
Schools will:
- Provide an annual report on each pupil; and
- Hold parent teacher evenings once a term
Key Stage 2
We will work with schools to:
- Raise standards at Key Stage 2 so that by 2006, 79% of 11 year olds within the borough achieve level 4 or above in both English and Maths
For more information about Key Stage 2 standards, please contact:
Roger Medhurst
Principal Inspector
Tel: 020 8270 4827
Fax: 020 8270 4811
Email: roger.medhurst@lbbd.gov.uk|
Key Stage 3 and 4
We will work with schools to:
- Raise standards at Key Stage 3 so that by 2004, 73% of 14 year olds within the borough achieve level 5 or above in English and maths; and
- Raise standards at Key Stage 4 so that by 2004, 99% of 16 year olds achieve at least 1 GCSE and 48% achieve at least 5 GCSEs, or equivalent, graded A* -C
For more information about Key Stage 3 and 4 standards, please contact:
Steve Rowe
Principal Inspector, Secondary
Tel: 020 8270 4820
Fax: 020 8270 4811
Email: steve.rowe@lbbd.gov.uk|
Family Information Service|
- Every 3 and 4 year old will have access to a free education place within the borough
- We will provide accurate information to parents about early year's education and childcare provision in the borough free of cost through our website and information in libraries. This range of information applies to children between the ages of 0 and 14
- We will make sure that all childcare providers are registered with the government in line with The Children Act
- We will make sure that any changes to this status are updated within 2 working days upon receipt of this information
- We will make sure that accurate information on childcare provision is available specifying opening hours, fees and ability to cater for children with particular learning needs
For more information about the Family Information Service, please contact:
Joan Gibbons
Family Information and Recruitment Coordinator
Tel: 020 8227 5396
Email: joan.gibbons@lbbd.gov.uk|
Additional support or needs for students|
- All statements of Special Educational Needs will be reviewed on an annual basis
- All parents and schools will be provided with a named casework officer during the Statutory Assessment process
- We will aim to complete the statutory assessments within the prescribed timescales (18 weeks)
- All schools will be provided with named specialist officers to deal with cases as part of the area inclusion teams. These officers will include an advisory teacher, educational psychologist, special educational needs assessment and review team, an access and attendance officer and where necessary, a social worker
- Parents and schools will receive a response to urgent referrals within 3 working days
For more information about support or needs, please contact:
Jonathan Butler
Special Educational Needs Assessment and Review Team Manager
Tel: 020 8227 3453
Email: jonathan.butler@lbbd.gov.uk|
The Adult College|
We will work to make sure that we:
- Give you comprehensive information about the courses we offer and the fees we charge in the prospectus and course information sheets
- Deal with all applications fairly and efficiently
- Provide high standards of teaching from appropriately qualified teachers; and
- Give fair and impartial feedback on your progress and performance
For more information about the Adult College please contact:
Patricia Cooney
Group Manager - Adult College
Tel: 020 8270 4722
Email: pat.cooney@lbbd.gov.uk|
Admission to schools|
- Parents and schools will be notified of pupils allocated a place in reception class at local primary schools by the end of the spring term
- Parents and schools will be notified of pupils allocated a place in Year 7 at local secondary schools by the end of the first half of the spring term
- Parents and schools will be notified of pupils allocated a place after the start of the school year within 10 working days of receipt of the appropriate documentation at the Town Hall
- We will consult school governing bodies annually on the admissions criteria in the borough by 1st March and will update the parents' brochures, 'Road to Learning' and 'The Right Secondary School', by 15th April each year
Admissions appeals|
We will:
- Acknowledge an appeal within 2 working days of receiving it
- Make sure that parents receive an invitation to an appeal hearing at least 10 working days before the date given for the appeal to be heard
- Make sure that parents receive the agenda for the hearing at least 5 working days before the date given for the appeal to be heard
- Send an initial decision letter to parents within 2 working days after the appeal hearing; and
- Send a detailed decision letter to parents within 20 working days after the appeal hearing
For more information about admissions to schools please contact:
Janet Mitchell
Manager, Admissions and Attendance Team
Tel: 020 8227 3032
Email: janet.mitchell@lbbd.gov.uk|
Permanent exclusions|
We will:
- Arrange a Governors Discipline Meeting within 15 days of a pupil being excluded by the school
- Provide post exclusion advice to parents at the Governors Discipline meeting; and
- Provide individual pupil files within 2 working days to the Tuition Service where alternative tuition for pupils whose exclusion has been upheld will be arranged
For more information about permanent exclusions, please contact:
Bal Gill
Lead Officer (Exclusions)
Tel: 020 8227 3021
Email: bal.gill@lbbd.gov.uk|
Pupil and Students Services|
We will make sure that:
- Applications for the Education Maintenance Allowance are processed within 3 weeks
- Applications for the Disabled Student allowance receive a response within 24 hours
- free school meals are provided on a temporary basis from the day after a request is made
- Applications for a school clothing grant are processed within 2 weeks and you will receive a cheque before the start of the school term
- Applications for 16+ travel allowance are processed within 2 weeks
- Applications for home to school transport are processed within 2 weeks
- Applications for incapacitated travel receive a response within 24 hours; and
- Applications for student support are processed within 6 to 8 weeks
For more information about pupil and student services, please contact:
Yvonne Benjamin
Pupil and Students Services Manager
Tel: 020 8227 3414
Email: yvonne.benjamin@lbbd.gov.uk|
