Service Standards

Adult and Community Services

We will work to make sure that:

All households in Barking and Dagenham are within a 1 mile radius of a static library
All libraries are open during the published opening hours and that 25% of opening hours are outside of the normal working week of Monday to Friday, 9am - 5pm
All libraries provide free access to an online catalogue and the internet
Books are issued for 3 weeks and at least 12 items can be borrowed at any one time
Our services and stock are continuously reviewed and updated to respond to the needs of all library users and potential users
Library staff are trained to support library users in the use of ICT (Information and Communications Technology); and
Library users and potential users are regularly surveyed to establish their views of the library service

For more information about the Library service, please contact:

Susan Leighton

Interim Group Manager - Libraries

Tel: 020 8724 8725

Fax: 020 8594 8489

Adult and Community Services have published more detailed standards in the 'Better Care Higher Standards' Charter.

For a copy of this document, please contact Joan Hutton at the Civic Centre on 020 8227 2420 or email your request to joan.hutton@lbbd.gov.uk.