Complaints about our Services

Complaints Coordinators

If you have already complained to us and have received a response but remain dissatisfied, or you need assistance in making a complaint, please contact one of the Complaint Coordinators listed below who are responsible for complaints in your ward.

If you live in Barking and Dagenham and do not know the name of your ward please use the Ward Finder.

Alibon, Eastbrook and Heath

Complaints Coordinator: Philip Allsop

Tel: 020 8724 8221

Email: philip.allsop@lbbd.gov.uk|

Abbey, Gascoigne and Thames

Complaints Coordinator: Victoria Hopkins

Tel: 020 8724 8222

Email: victoria.hopkins@lbbd.gov.uk|

Eastbury, Longbridge and Mayesbrook

Complaints Coordinator: Jatinder Sembhi

Tel: 020 8227 2719

Email: jatinder.sembhi@lbbd.gov.uk|

Becontree, Parsloes and Valence

Complaints Coordinator: Jan Hurst

Tel: 020 8724 8220

Email: jan.hurst@lbbd.gov.uk|

Goresbrook, River and Village

Complaints Coordinator: Tracy Joyce

Tel: 020 8724 8018

Email: tracy.joyce@lbbd.gov.uk|

Chadwell Heath and Whalebone

Complaints Coordinator: Currently vacant

Tel: 020 8227 8223

Email: complaints@lbbd.gov.uk|

Children, Adult and Community Services Department

Complaints Manager: Linda A Smith

Tel: 020 8227 2405

Email: linda.a.smith@lbbd.gov.uk|

Contact

Corporate Complaints Team

Civic Centre

Rainham Road North

Dagenham

RM10 7BN

Tel: 020 8227 2136 or 020 8227 2875

Fax: 020 8227 2471

Textphone: 020 8227 2594

Email: complaints@lbbd.gov.uk|

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Civic Centre

Rainham Road North, Dagenham, RM10 7BN

Telephone: 020 8215 3000

Fax: 020 8227 5184

Textphone: 020 8227 5755

Email: enquiries@lbbd.gov.uk|

Out of hours emergencies|

Telephone: 020 8594 8356

Fax: 020 8227 3470

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