Sports Development

Charter Mark Award

Charter Mark is a Government Quality Award for Public Services who can prove excellence in Customer Services.

The Award is awarded for 3 years with annual maintenance visits to ensure compliance with the standards, which is paramount throughout the 3 years.

There are 6 major standards that must be checked, evidence has to be provided, which is then qualified to make sure that the standard has been achieved to make the Charter Mark. All have their own sub standards. The 6 areas are:

Set standards and perform well
Actively engage with your customers, partners and staff
Be fair and accessible to everyone and promote choice
Continuously develop and improve
Use your resources effectively and imaginatively
Continue to improving opportunities and quality of life in the communities you serve

Within these 6 areas there are 63 criteria altogether. On successful retention of this award we had fully complied with 59 of the criteria, partially met 4 and we did not fail on any criteria.

The assessment lasted for 2 days although the assessor had already spoken to many partner organisations, before he even begun the on site visit. It was an extremely vigorous and exhausting assessment where the Sports Development Unit had to go through all 63 criteria and give evidence and justify how they met the Charter Mark's Standards. The assessment also included interviews with staff and users, visits to sessions taking place around the borough in different settings and further face to face interviews with other partners

We are extremely proud of our achievements but the hard work did not stop there because in the first week of January this year we had to undergo another 2 day appraisal for our Quest assessment.

We are now looking for similar organisations who would like to take part in a Sports Development benchmarking exercise and also those similar organisations that hold the Charter Mark and / or Quest Awards.

We are also supporting other sections in the council to gain this award.

The Sports Development Team receiving the Charter Mark award

This picture shows the Team receiving their award from Danny Crates - Paralympics Gold Medallist and Allan Aubrey - former Head of Leisure and Arts.

Contact

Sports Development Unit

Goresbrook Leisure Centre

Ripple Road

Dagenham

RM9 6XW

Tel: 020 8227 3984

Fax: 020 8227 3985

Textphone: 020 8227 3034

Email: sportsdevelopment@lbbd.gov.uk|