Pavement and Footpaths

Personal Injury

Any hazard in the highway (road or pavement) caused as a result of an accident, damage or vandalism may be considered a risk to the public and could result in personal injury to pedestrians, road users or possible damage to property. The following types of damage are considered to be a risk:

Gully or drain cover missing
Wall exposing a large drop to the rear on either the pavement or road
Pedestrian guard railing protruding into the pavement or road
Fencing protruding into the pavement or road
Concrete bollard knocked over onto the pavement or road
Inspection cover missing or damaged
Bridge parapets damaged
Oil spillages on the road
Lamp columns knocked down, wires exposed or lanterns hanging loose
Road traffic bollards knocked down or broken
Sign poles knocked down or sign plates hanging loose
Traffic signals lights not working or traffic light head broken or hanging loose

You can report damage to the highway by either telephoning us, using the contact details above (out of office hours a message gives a telephone number for emergencies) or by completing the online form.

The report will then be classed as either an emergency or routine work based on the type of damage.

We require as much of the following information as possible to respond to your report:

Street name and area
Location on street, i.e. is it near a house number or road junction?
Description and detail of the damage
Your name and a contact number
Date and approximate time of damage
Persons or vehicle registration responsible for damage (if known)
Were the police in attendance?

For emergency work we aim to make a hazard safe within 2 hours. The damage is then assessed by a technician and an order issued for repairs as either reactive work within 8 weeks or planned work within 6 months, depending on the extent and location of the damage.

When a report of a hazard or damage is received the person taking the report will attempt to identify ownership and establish who is responsible for the property or street furniture from the details provided.

If the damage is clearly not the responsibility of us, then ownership details can be established and we will contact the respective statutory undertaker or owner who is responsible.

A request will be made that they attend and make the hazard safe within a set timescale. If they are unable to meet this timescale then we will make the hazard safe and will then recover the costs.

If the responsibility cannot be established and the damage or hazard requires making safe, we will carry out the work within 2 hours and attempt to recover the costs from the property owner.

The following are some examples of street furniture and property that is not the responsibility of us:

Inspection covers in the pavement or road, for example, stop taps, fire hydrants, manholes and valve boxes
Walls built for non-highway purposes
Cellar covers
British Telecom or Cable cabinets

Contact

Reactive Maintenance Manager

Frizlands Administration Depot

Frizlands Lane

Dagenham

RM10 7HX

Supported by Barking and Dagenham Direct:

Tel: 020 8215 3005

Fax: 020 8227 5184

Textphone: 020 8227 5755

Email: 3000direct@lbbd.gov.uk|

Opening hours: Monday to Friday, 8am - 8pm.