Planning Services

Performance Targets

Development Control and Building Control

In order to improve our service to the public we have set ourselves performance targets. Some of these are based on national standards and some are our own.

The important targets are given below. If you have any comments on these targets or believe that we have not met any of them, then do let us know. We need your help to improve our service.

Customer care

To answer all telephone calls within 15 seconds
To acknowledge all complaints within 24 hours of receipt, giving the name and telephone number of the officer dealing with the complaint. That will be followed by a fuller response to the complaint within 5 working days
To respond to all letters within 5 working days
To have staff available to give advice and help between 9am - 4.30pm on Mondays to Fridays
To examine options for extending the times at which advice and help is available to the public

Development Control

To acknowledge receipt of all planning applications within 3 working days
To allocate all planning applications to a case officer within 3 working days
To carry out an inspection of the application site within 13 working days of receipt of an application
To carry out an enforcement site inspection to investigate the nature of any complaint received within 10 working days
To determine at least 70% of all planning applications within 8 weeks
To determine at least 85% of all planning applications within 13 weeks
To issue a decision notice and inform those who submitted representations about an application within 5 working days of the decision being made