Catering Services

School Meals and Hospitality

Customer Satisfaction Questionnaire

Please make sure you fill in the fields marked with *

Date of function: * (i.e. 01/01/2008)

Function location: *

Name of person / organisation / department function booked under: *

Booking Feedback

Were you able to find out about our services?

With difficulty, please explain any problems.

How did you find out about us?

If other, please specify

How did you place your order?

How did you find our booking process and form?

Difficult to use, please explain any problems.

Function Feedback

Did your order arrive on time?

Comment:

Was your order served / presented as required?

Comment:

Did the menu selection meet your expectation?

Comment:

If you were unhappy with the order in any way did you have an opportunity to discuss with catering staff and was the matter resolved?

Able to discuss

Comment:

Able to resolve

Comment:

Overall how would you rate our service (including whole process)?

If you have any other comments or suggestions you would like to make please do so. If you require a response please ensure we have contact details so that we can respond.

Thank you for taking the time to respond, we welcome feedback from all our customers.

Contact

Catering Services Manager

Catering Services School Meals and Hospitality

Town Hall

1 Town Square

Barking

IG11 7LU

Tel: 020 8227 5509

Fax: 020 8227 5562

Email: cateringservices.schoolmeals@lbbd.gov.uk|

Pupils and Parents may like to visit the Lunchbite website.

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Civic Centre

Rainham Road North, Dagenham, RM10 7BN

Telephone: 020 8215 3000

Fax: 020 8227 5184

Textphone: 020 8227 5755

Email: enquiries@lbbd.gov.uk|

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Telephone: 020 8594 8356

Fax: 020 8227 3470

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