Environmental and Enforcement Services

Noise and Nuisance

Our aim is to control and reduce noise and nuisance in the borough.

How we meet our aims

We investigate sources of nuisance including noise, rubbish on properties, derelict and empty properties, smoke from bonfires, smells and problems with private drainage
We provide a fast response services that also operates out of hours to investigate noise and other emergency nuisance complaints
We evict unauthorised travellers from public land, and offer advice to private landowners
We aim to make sure that animals in the borough help to improve people's quality of life
Please call us for details on the other problems we can help with or advise you on

What you can expect if you contact us

We will keep your details confidential
Our Business Support Team will give you general advice and help and will pass all relevant information to an officer for investigation
We will give advice and information about our services and what you can do to help yourself
We will send you a fact sheet that gives you advice on how to solve your problem
We will respond to any significant daytime nuisance within 2 hours, and within 1 hour for late night nuisance. The initial response may be by way of a telephone call from the investigating officer to determine whether the problem is still occurring

If you tell us about a matter which is not urgent, a Noise and Nuisance Officer will contact you within 2 working days and may make an appointment to visit you.

What you can expect if we investigate a complaint

We will stop excessive domestic noise affecting other people
We will stop bonfires and other sources of nuisance smells
We will adopt a zero-tolerance approach against people who deliberately and carelessly get rid of their rubbish. This also applies to people who allow their dogs to foul our public places
We will act to stop neglected buildings and structures spoiling the enjoyment of neighbouring properties
We will use our powers to enforce pest control
We will investigate and sort out private drainage problems
We will keep you informed and let you know when we have finished our investigation

Night Time Service

We operate a night time service for the investigation of noise. The hours of operation are:

Sunday to Thursday, 8pm - 2am
Friday and Saturday, 7.30pm - 4am

To contact this service please call 020 8594 8356.

More about us

We also provide a pest-control service which can give you advice on controlling pests
We also operate an anti-litter enforcement team
We are committed to giving everyone in the borough equal access to our services. We focus on people's needs and use feedback and consultation to improve our services

Summer clampdown on noise nuisance|

Animal Welfare and Lost and Found Animals|

Dog Registration|

Dog Warden service|

Audible Intruder alarms|

Name and Shame - Successful prosecutions|

Pest control|

Private Drainage and Smells|

Street Wardens - Litter, Fly tipping and Dog Fouling|

Traveller liaison|

Cooling Tower Notification|

Fact Sheets|