Environmental Health

Pest Control

Council Pest Control Officers will deal with pests that are harmful to public health and well-being at homes and businesses.

Rodents (rats and mice) can be particularly unsettling because they can spread diseases. We will deal with these pests within 2 working days. Some treatments are free, but the majority have a charge.

Other pests causing concern are wasps, ants and various insects.

Pest Control services can be arranged by telephoning Barking and Dagenham Direct on 020 8215 3010, where our staff will provide advice and make an appointment for treatment if you wish. Alternatively you can contact us by emailing 3000direct@lbbd.gov.uk.

Officers call by prior appointment and apply safe and effective treatments. If for any reason the problem persists they will return and make every effort to ensure the pest is eradicated.

Treatments for bedbugs are carried out in the morning only, to allow for bedding to dry before use.

Charges from 1 April 2010 to 31 March 2011|

Pest Control Fact Sheets|

Please note

Flea treatments include insecticide and Insect Growth Regulator treatment plus crawling insect spray for after treatment
If the service required is not covered above contact us using the details above
Where a private tenant (including housing associations) is requesting a chargeable service they must first obtain a written confirmation and order from their landlord or pay for the service in advance
Housing associations and landlords requesting wasp and bee treatments are charged at full domestic rate
Places of worship are dealt with under commercial rates
Void properties in management of estate agents - treatments charged at commercial rates

How we meet our aims

We aim to provide a cost effective pest-control service which meets the borough's public-health needs.

We give free advice about controlling common pests
We investigate all reports of rats in the borough
We control a wide range of common pests
We recover our costs from those who can, and should, pay for pest control. This enables us to assist with the cost of controlling public-health pests in the borough

What you can expect if you contact us

We will keep your details confidential
Our Business Support Team will give you general help and advice and make an appointment for an officer to visit you
We can send you a fact sheet on your pest-control problem
We will tell you if there is a charge for a treatment and, if so, what it will cost you. If you are on benefits, our charges are reduced
We aim to carry out treatments for public-health pests within 5 working days

What you can expect if we visit you

We will make sure we visit you at the appointment time we have agreed with you
We will assess your problem and offer effective treatment. We can complete most of our treatments in only 1 visit
Experienced and qualified pest-control officers will carry our public-health treatments
We will give you advice about protecting your home against pests, and how to prevent the pests from coming back
If you are a tenant and you want your home protected against pests, we will contact your landlord
For treatments we charge for, we will ask for the full payment at the time of our visit. We will give you a receipt
If you are on benefits, we need to see proof of this so that we can reduce our charges

More about us

We also have enforcement staff who can tell you about our powers to insist that pests and nuisances are controlled
We are committed to giving everyone in the borough equal access to our services
We focus on people's needs, and use feedback and consultation to improve our services