Environmental and Enforcement Services
Consumer Support Network
What is the Consumer Support Network?
The Barking and Dagenham Consumer Support Network is a part of the nationwide Consumer Support Network scheme aimed at making sure that high quality free consumer advice is available to everyone.
The Barking and Dagenham Network is coordinated by our Trading Standards Team. Other Network members include:
- Age Concern
- Basis at Gascoigne Advice Shop
- Chamber of Commerce
- Citizens Advice Bureaus
- Community Legal Service
- Community Safety Team
- Community Voluntary Service
- Disablement Association of Barking and Dagenham
- Harmony House
- Thames View Advice Association
- Trading Standards Service
When the Barking and Dagenham Network was first formed a 'needs analysis' was carried out which looked at the numbers and types of consumer complaints the partner organisations received.
The results from this analysis was used to establish a list of things which are of most concern to local consumers and lead to the development of a Project Plan 
PDF 45K
The Consumer Support Network arranges free training on consumer law topics for member organisations, which give advice in the borough.
While some advisers specialise in consumer advice, others spend only a small part of their time working on consumer issues. The aim of the training is to support these advisers and increase their confidence and expertise when dealing with consumer complaints.
If your organisation would like more information about the Consumer Support Network, and in particular, how to become a member, contact us at the address shown.
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Documents
Consumer Support Network Development Plan PDF 58K
Consumer Support Network Project Plan PDF 45K
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