Environmental and Enforcement Services

Consumer Advice

When you buy goods from any business you have certain civil rights as a consumer. There are minimum standards you should expect when buying and selling goods and services.

Associated links

Consumer advice team aims and what they can do for you|

Fair Trading|

Consumer Support Network|

Charity Check|

Citizencard - Combating underage sales|

Consumer Advice fact sheets|

Dealing with Debt|

Getting a Loan|

Report a Rogue Trader|

Trading Standards|

Questions and Answers|

Request or complain

Online request or complaint form for Environmental and Enforcement Services.

Useful websites

Office of Public Sector Information
Provides full text of Acts of Parliament from 1988, plus access to Inforoute, the Government's Information Asset Register
Department for Environment, Food and Rural Affairs (Defra)
Defra works for the essentials of life - water, food, air, land, people, animals and plants
Trading Standards Central
A one stop shop for consumer protection information in the UK. Provides information for businesses and consumers
HM Customs and Excise
Provides information and advice for the public and for businesses
Office of Fair Trading
The Office of Fair Trading is designed with 2 purposes: to protect consumers and explain their rights; and to ensure that businesses compete and operate fairly
Department for Business, Enterprise and Regulatory Reform
Working with businesses, employees and consumers to drive up UK productivity and competitiveness to deliver prosperity for all
Food Standards Agency
An independent food safety watchdog set up by an Act of Parliament in 2000 to protect the publics health and consumer interests in relation to food