Citizens' Panel
Survey reports
Here are some of the survey reports outlining what residents on the Citizens' Panel have told us.
The Barking and Dagenham Citizens' Panel is made up of a representative sample of 1,000 local residents from across the borough.
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Citizens' Panel Recruitment Questionnaire - March 2007
Between January and March 2007 a questionnaire was sent out to local people to invite them to be part of a new Citizens' Panel. The Council and its partners took the opportunity to ask a few questions, the results of which are outlined in this report.
Citizens' Panel Recruitment Questionnaire - March 2007 PDF 137K
Citizens' Panel Recruitment Questionnaire - March 2007 Word 
1.96M
Revenue Focus Group
Revenue Focus Group - December 2005
The purpose of this study was to expand on previously discussed issues. These included perceptions and experiences of the council tax and housing benefits services as well as looking in detail at the re-designed claim form for housing and council tax benefit.
Revenue Focus Group - December 2005 PDF 139K
Revenue Focus Group - December 2005 Word 394K
Revenue Focus Group - October 2005
The purpose of this study was to revisit the progress on previously discussed issues. These included the Revenues and Benefits service, the proposed re-design and rewording of the current claim form for housing benefit and council tax benefit, the proposed Reception Area Refurbishment of 90 Stour Road and discussion of their experience of using revenues and benefit services.
Revenue Focus Group - October 2005 PDF 156K
Revenue Focus Group - October 2005 Word 477K
Revenue Focus Group - August 2005
The purpose of this focus group was to consult residents regarding their experiences and views around the modernisation of the Revenues and Benefits service. This included looking at the proposed re-design and rewording of the current claim form for housing benefit and council tax benefit, reviewing the proposed Reception Area Refurbishment of 90 Stour Road and discussion of their experience of using revenues and benefit services.
Revenue Focus Group - August 2005 PDF 134K
Revenue Focus Group - August 2005 Word 511K
Annual borough surveys
Annual borough satisfaction survey - June 2005
The Panels' views on a range of issues regarding the local area. Includes overall impressions of the council, communication, perceived influence on the council, council tax payment procedures, feelings of safety, community involvement and volunteering. The survey was carried out between April and May 2005.
Annual Borough Satisfaction Survey - June 2005 PDF 209K
Annual Borough Satisfaction Survey - June 2005 Word 1.80M
Annual borough satisfaction survey - June 2004
The Panels' views on a range of issues regarding the local area including overall impressions, safety, communications, influence, community involvement and volunteering. The survey was carried out between May and June 2004.
Annual Borough Satisfaction Survey - June 2004 PDF 405K
Annual Borough Satisfaction Survey - June 2004 Word 2.58M
Environmental Management
Environmental Management consultation report - January 2006
This report outlines the Panels' views on a range of environmental issues including satisfaction with the local environment, litter, street cleaning, abandoned vehicles, pavement and road maintenance, public toilets, contacting the council and reporting problems. The survey was carried out between November and December 2005.
Environmental Management Consultation Report - January 2006 PDF 205K
Environmental Management Consultation Report - January 2006 Word 2.09M
Environmental Management consultation report - January 2005
The Panels' views on a range of environmental issues including satisfaction with the local environment, litter, street cleaning, abandoned vehicles, pavement and road maintenance, public toilets, contacting the council and reporting problems. The survey was carried out between November and December 2004.
Environmental Management Consultation Report - January 2005 PDF 226K
Environmental Management Consultation Report - January 2005 Word 1.75M
Environmental Management consultation report - September 2003
The Panels' views on a range of environmental issues including satisfaction with the local environment, litter, street cleaning, abandoned vehicles, pavement and road maintenance, public toilets, contacting the council, reporting problems and consumer issues. The survey was carried out between September and October 2003.
Environmental Management Consultation Report - September 2003 PDF 225K
Environmental Management Consultation Report - September 2003 Word 2.97M
Annual Panel Newsletter
Citizens' Panel annual newsletter 2004-2005
Sent to every Panel member in March 2005. It outlines the consultation exercises they members have been involved in, gives feedback on the results and says what we are doing with the information.
Citizens' Panel Annual Newsletter 2004-2005 - PDF 319K
Citizens' Panel Annual Newsletter 2004-2005 - Word 64K
Citizens' Panel annual newsletter 2003-2004
Sent to every Panel member in March 2004. It outlines the consultation exercises they members have been involved in, gives feedback on the results and says what we are doing with the information.
Citizens' Panel Annual Newsletter 2003-2004 - PDF 224K
Citizens' Panel Annual Newsletter 2003-2004 - Word 58K
Budget Survey - September 2005
This report details the Citizen's Panel's views on a range of issues including their understanding and ratings of importance of our 7 Community Priorities, the perceived importance of a range of services and which services they had utilised in the past year. It also outlines their views on which services the council should spend more or less on, whether they considered the council tax value for money, whether they would be prepared to pay more council tax for improved services, and whether certain fees and charges could be changed.
Budget Survey: September 2005 - PDF 201K
Budget Survey: September 2005 - Word 1.42M
Fear of Crime Focus Groups Report January 2004
A small group of Citizens' Panel members from the River, Village and Goresbrook Community Forum area were invited to take part in a focus groups. Discussion centred around fear of crime, and safety issues.
Fear of Crime Focus Groups Report January 2004 - PDF 20K
Fear of Crime Focus Groups Report January 2004 - Word 32K
Service Standards Focus Groups Report - September 2003
A small group of Citizens' Panel members were invited to take part in some focus groups to discuss the draft service standards. They were asked to identify improvements and give their views on the clarity, length, level at which standards are set and methods for publicising the standards.
Service Standards Focus Groups Report - September 2003 - PDF 146K
Service Standards Focus Groups Report - September 2003 - Word 1.38M
Procurement Best Value Review Focus Groups Report - September 2003
A small group of Citizens' Panel members were invited to take part in some focus groups to discuss their views on procurement. Discussion centred around the current performance of Council services, public consultation on procurement and issues around in-house providers versus contractors.
Procurement Best Value Review Focus Groups Report - September 2003 PDF 158K
Procurement Best Value Review Focus Groups Report - September 2003 Word 1.99M
Panel Recruitment Consultation Report - June 2003
The Panels' views on a range of issues regarding the local area including overall impressions and appearance of the borough, feelings of safety, the impact of the council, factors encouraging pride and shame, communications including consultation and the Citizen Magazine. The survey was carried out between April and May 2003.
Panel Recruitment Consultation Report - June 2003 PDF 216K
Panel Recruitment Consultation Report - June 2003 Word 2.82M
